Frequently Asked Questions
Following are the answers to frequently asked questions about the SuperCruise.
Q. Who is the organizer of the SuperCruise?
A. Capital Jazz Productions (CJP) is the producer of the SuperCruise. For over 25 years, CJP has produced the annual Capital Jazz Fest, one of the world's premier music festivals, held each June in suburban Washington, D.C. since 1993. CJP is 100% African-American owned.
Q. Is the SuperCruise a full-ship charter cruise?
A. Yes. CJP charters an entire ship for each year's SuperCruise sailing. CJP also programs all of the entertainment and activities during the cruise. When inquiring about a theme cruise, always ask if it is a full-ship charter. Be wary of partial-ship charter cruises that falsely claim to be full-ship charters. You can always verify this by calling the cruise line directly.
Q. From where does the SuperCruise embark?
A. The 2019 SuperCruise embarks from Port Everglades in Fort Lauderdale, Florida.
Q. Why is the SuperCruise now sailing in January?
A. Our past SuperCruise sailings have taken place during the September/October timeframe, which is during the Atlantic hurricane season (June through November). With the increasing frequency and intensity of hurricanes in recent years, we have opted to relocate the cruise to a different part of the year. Thus, the 2019 sailing and all of our future annual sailings will take place during the January/February timeframe.
Q. What is the deposit amount required to reserve a cabin for the SuperCruise?
A. A deposit of $300 per person (or $600 per person for suites) is required to reserve a cabin on the SuperCruise. Your reservation cannot be completed until deposits are paid for all parties listed on the reservation. If only one party will be occupying a double-occupancy cabin, a $600 deposit will be required (or $1,200 for suites). Initial deposits must be made by credit or debit card only. Checks are not accepted for deposits. (If you have an unused credit from a previous SuperCruise sailing, it can be applied to your balance only after your initial deposit is paid.)
Q. What is the refund policy for the SuperCruise?
A. Deposits and payments are fully-refundable, for any reason, until 15 days after the date of initial booking only. Guests canceling their reservations after 15 days will forfeit their deposit and any payments made. (Note: If you make your reservation after September 30, 2018, all deposits and payments will be non-refundable.)
To cancel an existing SuperCruise reservation, CLICK HERE.
Q. Is a passport required?
A. All passengers on the SuperCruise are required to have a valid passport. Passengers denied boarding due to lack of a valid passport will not receive a refund.
Q. Are reservations required for the nightly shows?
A. No. For the main concert venue (Alhambra Theatre), seating times for the nightly shows are pre-assigned to each guest based on the dinner seating time you select when you make your original cruise reservation. For all other show venues, seating is first-come, first-serve and no advance reservations are required.
Q. Will I be permitted to smoke during the cruise?
A. The SuperCruise is a non-smoking cruise. No smoking is permitted in cabins, balconies, the pool deck, or any public areas (neither indoor nor outdoor). The Connoisseur's Club private room on Deck 5 is available for guests who wish to smoke during the cruise. Smoking is not permitted in any other areas of the ship.
Q. Are children permitted on the SuperCruise?
A. Bringing children is permitted, but not encouraged. There are no onboard activities for children during the SuperCruise and all children's venues on the ship will be closed. Pricing for adults and children is the same, regardless of age.
Per Royal Caribbean's policy, any guests under the age of 21 must be accompanied by a parent, grandparent, or guardian 21 years or older staying in the same cabin or connecting cabin. Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise.
Q. Are there discounts for groups?
A. No. Our groups program has been discontinued.
Q. I cannot make the entire cruise. Am I able to start or end my cruise at any of the ports of call?
A. No. All guests on the SuperCruise must embark and disembark in Fort Lauderdale. Disembarking the cruise at any of the ports of call may result in fines or detainment by local authorities.
Q. Are cabins available for solo travelers?
A. Yes. A limited number of interior cabins have been designated as single cabins. For these cabins, the single supplement fee is waived.
Q. What if I am traveling solo but don't want to stay in a cabin by myself?
A. A referral service is available for solo travelers seeking a cabin-mate. Please inquire about this when making your reservation.
Note: This is a referral service only. Guests are still responsible for selecting their own cabin-mates. For parties sharing a cabin and paying separately, all parties must be paid in full before any other party is allowed to check in for the cruise. If all rooming parties are not paid in full by the final payment due date, the cabin may be canceled with no refund to any party.
Q. What is the cost for having more than two persons sharing a cabin?
A. There are a limited number of triple and quad cabins on the ship. For these cabins, the first two guests are each charged the full double-occupancy price. Additional guests in the same cabin are each charged half of the double-occupancy price.
Q. Is airfare included in the price of the SuperCruise?
A. No. If you will be flying to Fort Lauderdale, you will be responsible for your own air travel cost.
Q. Will there be a host hotel for guests arriving prior to the day of sailing?
A. There are several hotels in Fort Lauderdale offering special rates for SuperCruise guests. Please visit the TRAVEL & HOTEL INFO page for more details.
Q. When is the cutoff date for reserving a cabin?
A. Reservations will end when the ship is sold out or one week prior to sailing, whichever occurs first. Please check our PRICING page for updated cabin availability.
Q. Is there a shuttle from the airport to the ship?
A. Yes. All guests on the SuperCruise will receive complimentary shuttle service between the airport and ship on the days of embarkation and disembarkation. For the 2019 cruise, the service will be available to and from both Fort Lauderdale (FLL) and Miami (MIA) International airports.
Q. I have sailed before on the Independence of the Seas. Will I see the same theatrical productions during the SuperCruise that I've previously seen on this ship?
A. No. Theatrical productions typically scheduled on Royal Caribbean sailings will not take place during the sailing of the SuperCruise. All entertainment on the SuperCruise is produced and programmed by Capital Jazz Productions.
Q. I am a member of Royal Caribbean's Crown and Anchor Society. Will I receive credit for sailing on the SuperCruise?
A. Any questions about Royal Caribbean's loyalty programs should be directed to the cruise line.
Q. Is travel insurance recommended for this cruise?
A. Yes. For details on purchasing travel insurance, please visit our travel insurance info page. LEARN MORE.
Q. What happens in the event of a hurricane?
A. The 2019 SuperCruise takes place in January, which is outside of the Atlantic hurricane season (which runs from June through November). It is rare for a cruise cancellation to occur due to an impending hurricane. Typically, an itinerary deviation is implemented to avoid a storm.
Q. Will I experience motion sickness?
A. Most passengers do not experience motion sickness while sailing on large cruise ships. For those guests who are prone to motion sickness, Meclizine (Bonine) is available on the ship. If you are concerned about motion sickness, please consult your doctor prior to the cruise for prescription motion sickness patches or wristbands, as the ship does not carry these items.
Q. Can I travel on the SuperCruise if I am pregnant?
A. In accordance with Royal Caribbean's pregnancy policy, pregnant women are only allowed to sail if pregnant for less than 24 weeks at time of cruise disembarkation. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD). The guest and treating physician should consider before any cruise that there is no obstetrician/gynecologist available on the ship, and that pregnancies, when unstable and poorly controlled, are potentially life-threatening, especially without back up. A guest may be at sea for several days without any immediate hospital and/or specialist back up. Since the cruise itinerary is not within the U.S., the availability of specialized shore side facilities can be problematic.
Q. Can I wash clothes while on board?
A. A laundry and dry-cleaning service is available on the ship. However, no self-service laundry machines are available.
please refer to the Royal Caribbean web site: www.royalcaribbean.com