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Frequently Asked Questions

Following are the answers to frequently asked questions about the SuperCruise.

Q. Who is the organizer of the SuperCruise?

A. Capital Jazz Productions (CJP) is the producer of the SuperCruise. For over 20 years, CJP has produced the annual Capital Jazz Fest, one of the world's premier music festivals, held each June in suburban Washington, D.C. since 1993. CJP also operates two 24-hour online radio stations: Capital Jazz Radio and Capital Jazz Lounge. CJP is 100% African-American owned.

Q. Is the SuperCruise a full-ship charter cruise?

A. Yes. CJP charters an entire ship for each year's SuperCruise sailing. CJP also programs all of the entertainment and activities during the cruise. When inquiring about a theme cruise, always ask if it is a full-ship charter. Be wary of partial-ship charter cruises that falsely claim to be full-ship charters. You can always verify this by calling the cruise line directly.

Q. From where does the SuperCruise embark?

A. The 2014 SuperCruise embarks from Fort Lauderdale, Florida. The 2015 SuperCruise embarks from San Juan, Puerto Rico.

Q. What is the deposit amount required to reserve a cabin for the SuperCruise?

A. A deposit of $300 per person (or $600 per person for suites) is required to reserve a cabin on the SuperCruise. If you will be booking a double-occupancy cabin, your reservation will not be confirmed until deposits have been received for both roommates. If only one party will be occupying a double-occupancy cabin, a $600 deposit will be required (or $1,200 for suites). Initial deposits must be made by credit or debit card only. Checks are not accepted for deposits.

Q. What is the refund policy for the SuperCruise?

A. For reservations made through the Cutoff Date, deposits are fully-refundable, for any reason, until 15 days after the date of initial booking. Guests canceling their reservations after 15 days will forfeit their deposit and any payments made. For reservations made after the Cutoff Date, all deposits and payments are non-refundable.
For the 2015 cruise, the Cutoff Date is June 30, 2015.
To cancel an existing SuperCruise reservation, CLICK HERE.

Q. Is a passport required?

A. All passengers on the SuperCruise are required to have a valid passport. Passengers denied boarding due to lack of a valid passport will not receive a refund.

Q. Will I be permitted to smoke during the cruise?
A. The SuperCruise is a non-smoking cruise. No smoking is permitted in cabins, balconies, or public areas (neither indoor nor outdoor). A designated smoking area on the Deck 3 outer deck (starboard side only) has been reserved for guests who wish to smoke.

Q. Are children permitted on the SuperCruise?

A. Bringing children is permitted, but not encouraged. There are no onboard activities for children during the SuperCruise and all children's venues on the ship will be closed. Pricing for adults and children is the same, regardless of age. Note: Any guests under the age of 21 must be accompanied by a parent, grandparent, or guardian 25 years or older staying in the same cabin.

Q. Are there discounts for groups?

A. We offer incentives for groups booking ten (10) or more cabins on the SuperCruise. For more info, please visit our GROUPS page.

Q. I cannot make the entire cruise. Am I able to start or end my cruise at a port other than San Juan?

A. All guests on the SuperCruise must embark and disembark in San Juan. Disembarking the cruise at any port-of-call may result in fines or detainment by local authorities.

Q. Are cabins available for solo travelers?

A. Cabins are sold as double-occupancy, even if only one person occupies the cabin. Thus, solo travelers must pay twice the double-occupancy rate. Additionally, a $100 single supplement fee applies for solo travelers.

Q. What if I don't have a cabin-mate and don't want to pay for a single cabin?

A. A referral service is available for solo travelers seeking a cabin-mate. Please inquire about this when making your reservation. Note: This is a referral service only. Guests are still responsible for selecting their own cabin-mates. For parties sharing a cabin and paying separately, all parties must be paid in full before any other party is allowed to check in for the cruise. If all rooming parties are not paid in full by the final payment due date, the cabin will be canceled with no refund to any party.

Q. What is the cost for having a third or fourth person sharing a cabin?

A. There are a limited number of triple and quad-occupancy cabins on the ship. For these cabins, the first two guests are each charged the full double-occupancy price. Additional guests in the same cabin are each charged half of the double-occupancy price.

Q. Is airfare included in the price of the SuperCruise?

A. No, all patrons are responsible for their own air travel to San Juan.

Q. Will there be a host hotel for guests arriving prior to the day of sailing?

A. Yes. Details on our host hotels will be announced in early 2015.

Q. When is the cutoff date for reserving a cabin?

A. Reservations will end when the ship is sold out or one week prior to sailing, whichever occurs first. Please check our PRICING page for updated cabin availability.

Q. Is there a shuttle from the airport to the ship?

A. Yes. All guests on the SuperCruise will receive complimentary shuttle service between the airport and ship on the days of embarkation and disembarkation. For the 2015 cruise, the service will be available to and from San Juan International Airport (SJU).

Q. Are tickets required for admission to the nightly headline concerts?

A. Tickets are not required, but show seating in the main theater is based on dining assignments. Early dining guests are assigned to the late show seating, while late dining guests are assigned to the early show seating.

Q. Is travel insurance recommended for this cruise?

A. Yes. For details on purchasing travel insurance, please visit our travel insurance info page: www.capitaljazz.com/supercruise/insurance.php.

Q. What happens in the event of a hurricane?

A. It is rare for a cruise cancellation to occur due to an impending hurricane. Typically, an itinerary deviation is implemented to avoid a storm.

Q. Will I experience motion sickness?

A. Most passengers do not experience motion sickness while sailing on large cruise ships. For those guests who are prone to motion sickness, Meclizine (Bonine) is available on the ship. If you are concerned about motion sickness, please consult your doctor prior to the cruise for prescription motion sickness patches or wristbands, as the ship does not carry these items.

Q. If I book a cabin on Deck 1, will my cabin be below sea level?

A. No. All passenger cabins on all decks are well above sea level.

Q. Can I travel on the SuperCruise if I am pregnant?

A. In accordance with Carnival's pregnancy policy, pregnant women are only allowed to sail if pregnant for 24 completed weeks or less at time of cruise disembarkation. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD).

Q. Can I wash clothes while on board?
A. Yes. In addition to its dry-cleaning and laundry service, the ship also has self-service launderettes with washers, dryers, irons, and ironing boards. A nominal fee per load is charged for use of the washers and dryers. Vending machines dispense small boxes of detergent and water softener.

Q. Where can I interact with other SuperCruise patrons prior to sailing?
A. We have over 100,000 followers on our Capital Jazz Facebook page. The page is updated regularly and users are encouraged to post comments and interact with one another. CLICK HERE to visit our Facebook page.

Q. What are the dates of the 2016 cruise?
A. The 10th annual SuperCruise will sail October 23-30, 2016. More details will be available in June 2015 on this web site.

 

If you have questions that are not answered above, please refer to the Carnival web site:

www.carnival.com