Frequently Asked Questions
Following are the answers to frequently asked questions about the SuperCruise.
Q. NEW! Is a Covid-19 vaccination or test required for the 2023 SuperCruise?
A. Royal Caribbean recently updated their Covid guidelines. Covid-19 vaccinations and testing are no longer required on their Caribbean cruises. For more details, please visit their Boarding Requirements page.
Q. Who is the organizer of the SuperCruise?
A. Capital Jazz Productions (CJP) is the producer of the SuperCruise, which was launched in 2007. For the past 28 years, CJP has also produced the annual Capital Jazz Fest, one of the world’s premier music festivals, held each June in suburban Washington, D.C. since 1993. CJP is 100% African-American owned.
Q. Is the SuperCruise a full-ship charter cruise?
A. Yes. CJP charters an entire ship for each year’s SuperCruise sailing. CJP also programs all of the entertainment and activities during the cruise. When inquiring about a theme cruise, always ask if it is a full-ship charter. Be wary of partial-ship charter cruises that falsely claim to be full-ship charters. You can always verify this by calling the cruise line directly.
Q. From where does the SuperCruise embark?
A. The 2023 SuperCruise embarks from San Juan, Puerto Rico.
Q. What is the deposit amount required to reserve a cabin for the 2023 SuperCruise?
A. A deposit of $325 per person (or $650 per person for suites) is required to reserve a cabin on the SuperCruise. Your reservation cannot be completed until deposits are paid for all parties listed on the reservation. If only one party will be occupying a double-occupancy cabin, a $650 deposit will be required (or $1,300 for suites). Initial deposits must be made by credit or debit card only. Checks are not accepted for deposits.
Q. What is the refund policy for the 2023 SuperCruise?
A. Deposits and payments are fully-refundable, for any reason, until 15 days after the date of initial booking only. Guests canceling their reservations after 15 days will forfeit their deposit and any payments made. (Note: If you make your reservation after September 15, 2022, all deposits and payments will be non-refundable.)
To cancel an existing SuperCruise reservation, CLICK HERE.
Q. Is a passport required?
A. All passengers on the SuperCruise are required to have a valid passport. Passengers denied boarding due to lack of a valid passport will not receive a refund.
Q. Are reservations required for the nightly shows?
A. No. For the main concert venue (Royal Theatre), seating times for the nightly shows are pre-assigned to each guest based on the dinner seating time you select when you make your original cruise reservation. For all other show venues, seating is first-come, first-serve and no advance reservations are required.
Q. Will I be permitted to smoke during the cruise?
A. The SuperCruise is a non-smoking cruise. No smoking is permitted in cabins, balconies, the pool deck, or any public areas (neither indoor nor outdoor). A desigated smoking area will be available on one of the outside decks. Check with guest services once onboard the ship for more details. Smoking will not permitted in any other areas of the ship.
Q. Are children permitted on the SuperCruise?
A. Bringing children is permitted, but not encouraged. There are no onboard activities for children during the SuperCruise and all children’s venues on the ship will be closed. Pricing for adults and children is the same, regardless of age.
Per Royal Caribbean’s policy, any guests under the age of 21 must be accompanied by a parent, grandparent, or guardian 21 years or older staying in the same cabin or connecting cabin. Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise.
Q. Are there discounts for groups?
A. No. Our groups program has been discontinued.
Q. I cannot make the entire cruise. Am I able to start or end my cruise at any of the ports of call?
A. No. All guests on the SuperCruise must embark and disembark in San Juan. Disembarking the cruise at any of the ports of call may result in fines or detainment by local authorities.
Q. Are cabins available for solo travelers?
A. Yes. A limited number of interior cabins have been designated as single cabins. For these cabins, the single supplement fee is waived.
Q. What if I am traveling solo but don’t want to stay in a cabin by myself?
A. A referral service is available for solo travelers seeking a cabin-mate. Please inquire about this when making your reservation.
Note: This is a referral service only. Guests are still responsible for selecting their own cabin-mates. For parties sharing a cabin and paying separately, all parties must be paid in full before any other party is allowed to check in for the cruise. If all rooming parties are not paid in full by the final payment due date, the cabin may be canceled with no refund to any party.
Q. What is the cost for having more than two persons sharing a cabin?
A. There are a limited number of triple and quad cabins on the ship. For these cabins, the first two guests are each charged the full double-occupancy price. Additional guests in the same cabin are each charged half of the double-occupancy price.
Q. Is airfare included in the price of the SuperCruise?
A. No, you will be responsible for your own air travel cost to San Juan.
Q. When is the cutoff date for reserving a cabin?
A. Reservations will end when the ship is sold out or one week prior to sailing, whichever occurs first. Please check our PRICING page for updated cabin availability.
Q. Will there be shuttle service between San Juan International airport and the cruise terminal?
A. Yes. Complimentary shuttle service between the airport and ship will be provided on the days of embarkation and disembarkation. Details will be provided prior to sailing.
Q. I have sailed before on the Voyager of the Seas. Will I see the same theatrical productions during the SuperCruise that I’ve previously seen on this ship?
A. No. Theatrical productions typically scheduled on Royal Caribbean sailings will not take place during the sailing of the SuperCruise. All entertainment on the SuperCruise is produced and programmed by Capital Jazz Productions.
Q. When will the full talent lineup be announced?
A. For the 2023 cruise, we expect to begin announcing the talent lineup in early 2022, with occasional updates provided in the months leading up to the cruise. The final lineup and event schedule are announced a few weeks prior to sailing.
Q. I am a member of Royal Caribbean’s Crown and Anchor Society. Will I receive credit for sailing on the SuperCruise?
A. Any questions about Royal Caribbean’s loyalty programs should be directed to the cruise line.
Q. Is travel insurance recommended for this cruise?
A. Yes. For details on purchasing travel insurance, please visit our travel insurance info page. LEARN MORE.
Q. What happens in the event of a hurricane?
A. The SuperCruise takes place in January, which is outside of the Atlantic hurricane season (which runs from June through November). It is rare for a cruise cancellation to occur due to an impending hurricane. Typically, an itinerary deviation is implemented to avoid a storm.
Q. Will I experience motion sickness?
A. Most passengers do not experience motion sickness while sailing on large cruise ships. For those guests who are prone to motion sickness, Meclizine (Bonine) is available on the ship. If you are concerned about motion sickness, please consult your doctor prior to the cruise for prescription motion sickness patches or wristbands, as the ship does not carry these items.
Q. Can I travel on the SuperCruise if I am pregnant?
A. In accordance with Royal Caribbean’s pregnancy policy, pregnant women are only allowed to sail if pregnant for less than 24 weeks at time of cruise disembarkation. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD). The guest and treating physician should consider before any cruise that there is no obstetrician/gynecologist available on the ship, and that pregnancies, when unstable and poorly controlled, are potentially life-threatening, especially without back up. A guest may be at sea for several days without any immediate hospital and/or specialist back up. Since the cruise itinerary is not within the U.S., the availability of specialized shore side facilities can be problematic.
Q. Can I wash clothes while on board?
A. A laundry and dry-cleaning service is available on the ship. However, no self-service laundry machines are available.
please refer to the Royal Caribbean web site: